APA (7th ed.) Citation
Boyett, J. H., & Schwartz, S. B. (1993). The quality journey: How winning the Baldrige sparked the remaking of IBM. Dutton.
Chicago Style (17th ed.) Citation
Boyett, Joseph H., and Stephen B. Schwartz. The Quality Journey: How Winning the Baldrige Sparked the Remaking of IBM. New York, NY: Dutton, 1993.
MLA (9th ed.) Citation
Boyett, Joseph H., and Stephen B. Schwartz. The Quality Journey: How Winning the Baldrige Sparked the Remaking of IBM. Dutton, 1993.
Warning: These citations may not always be 100% accurate.