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The quality journey : how winning the Baldrige sparked the remaking of IBM /

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Main Author: Boyett, Joseph H.
Other Authors: Schwartz, Stephen B.
Format: Book
Language:English
Published: New York, NY : Dutton, 1993.
Subjects:
International Business Machines Corporation.
Computer industry > United States > Quality control.
Computer industry > United States > Management.
Malcolm Baldrige National Quality Award.
Computer industry > Quality control.
Computer industry.
Computer industry > Management.
United States.
Item Description:Includes index.
Physical Description:xviii, 349 pages : illustrations ; 24 cm
ISBN:0525936599

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